Terms and Conditions for GreenoPromo

Welcome to GreenoPromo! These Terms and Conditions govern your use of our website and services. By accessing or placing an order through www.greenopromo.com, you agree to comply with and be bound by the following terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you should not use our website or place any orders.

1. General Terms
GreenoPromo is a provider of corporate gifting solutions, offering customized products such as apparel, drinkware, bags, tech products, and more. These Terms apply to all users of our website, including visitors, customers, and merchants.

2. Orders and Payment

  • Order Placement: When you place an order on GreenoPromo, you agree to provide accurate and up-to-date information. You are responsible for ensuring that all order details are correct before submitting your purchase.
  • Payment: Full payment is required at the time of placing an order unless otherwise agreed upon. Payment options will be provided at checkout. Orders will not be processed until the payment is confirmed.

3. Customization and Production
At GreenoPromo, we offer customized corporate gifts tailored to our clients' requirements. Once an order is confirmed, we begin the production process, which includes printing, procurement, and customization as per your specifications.

  • Design Proofing: In some cases, you may receive a design proof for approval before production begins. Once the proof is approved, we will proceed with production, and no changes can be made.
  • Lead Time: Production and delivery times may vary depending on the complexity of your order and location. We will provide an estimated delivery date at the time of order confirmation.

4. Cancellations and Refunds

  • Cancellation Policy: You may cancel your order within 24 hours of placement by contacting us at query@greenopromo.com. After this period, cancellations are not permitted, as we start production immediately.
  • Refunds: We offer refunds for cancellations made within 24 hours. No refunds will be issued after the 24-hour window due to the customization and procurement process involved.
  • Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will review your request and may offer a replacement or credit as necessary.

5. Product Usage and Liability

  • All products purchased from GreenoPromo are for lawful use only. Customers are responsible for ensuring that the customized content (such as logos, text, and designs) complies with all applicable laws and regulations.
  • GreenoPromo is not responsible for any issues arising from the misuse of products or third-party use of customer-provided designs.

6. Intellectual Property

  • All materials and content on the GreenoPromo website, including images, graphics, logos, and product descriptions, are the intellectual property of GreenoPromo or its suppliers. Any unauthorized use of these materials is prohibited.

7. Shipping and Delivery

  • Shipping Time: We work with trusted courier partners to ensure timely delivery of your products. Shipping times may vary based on your location and the specific product ordered.
  • Delivery Issues: While we strive to deliver within the estimated time, GreenoPromo is not responsible for delays caused by external factors such as shipping carrier delays, customs clearance, or natural events.

8. Limitation of Liability

  • GreenoPromo is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services. We provide no guarantees or warranties on the products beyond those outlined in the product description.

9. Privacy Policy
Our privacy practices are governed by the Privacy Policy available on our website. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Changes to Terms and Conditions
GreenoPromo reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on this page, and continued use of our website signifies your acceptance of those changes.

Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at query@greenopromo.com.